INFORMATION WE COLLECT
There are two general categories of information we collect.
Information you provide us while using the Services
Information that is necessary for the use of the Services.
We ask for and collect the following personal information about you when you use the Services:
Account Information. When you sign up for the Services you create a user account (“SocialMedia99 Account”), we require certain information such as your first name, last name and email address.
Whatsapp number. If you use our promo codes we require to provide us with your phone number.
Affiliate information. If you participate in our
Identity Verification Information. To help create and maintain a trusted environment, we collect identity verification information (
Payment Information. To use certain features of the Services (Paid Services) we require you to provide certain
We retain your account information until you delete your SocialMedia99 Account. We also retain some of your information, which is anonymised, as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and
You may provide us with the following information:
You may choose to provide us with additional personal information in order to obtain a better user experience when using the Services. This additional information will be processed based on your consent.
Other Information. If
Some of our Services require
Some of our Services may require to provide an access to your profile in social networks (such as Facebook, Twitter, etc.). You are the only person who decides if you would like to provide this access. You can revoke this access in your social network’s profile any time.
Billing & Payment
If you use our Paid Services we need the following information:
We need to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use our Paid Services:
Payment Information. When you use the Paid Services, we require
certain financial information (like your credit card information) in
order to process payments and comply with applicable law.
Identity Verification and Other Information. In some cases (for example if you request to refund fees you paid) we may ask to provide us the following information: your billing information (name, transaction ID, last 4 digits of the credit card associated with the account, billing date, etc.), email address, login name. We also may require to provide us with identity verification information (such as images of your passport, national ID card) or other authentication information in order to verify your identity, provide the Paid Services to you, and to comply with applicable law.
Automatically collected information from your use of the Services.
When you use the Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Services.
Device and Connection Information. We collect information about
Payment Transaction Information. SocialMedia99 may collect information related to your payment transactions through the Services, including the product name, type of payment instrument used, date and time, payment amount, tax amount, credit card number, credit card expiration date,
HOW WE USE INFORMATION WE COLLECT
To provide, improve, and develop the Services.
Enable you to access and use the Services.
Operate, protect, improve, and optimize the Services and experience, such as by performing analytics and conducting research. Subject to
Provide customer service: to resolve technical issues
Send you service or support messages, updates, security alerts, and account notifications.
If you provide us with your contacts’ information, we may process
We process this information given our legitimate interest in improving the Services, and where it is necessary for the adequate performance of the contract with you.
To create and maintain a trusted and safer environment.
Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
Conduct security investigations and risk assessments.
Verify or authenticate information or identifications provided by you (such as to verify your ID).
Comply with our legal obligations.
Resolve any disputes and enforce our agreements with third parties.
Enforce our Terms and Conditions and other policies.
We process this information given our legitimate interest in protecting the Services, to measure the adequate performance of our contract with you, and to comply with applicable laws.
To provide, personalize, and improve our advertising and marketing.
Send you promotional messages, marketing, advertising, and
Personalize, measure, and improve our advertising.
We will process your personal information for the purposes listed
To provide and secure Paid Services.
Enable you to access and use the Paid Services.
Detect and prevent fraud, abuse, security incidents, and other harmful activity.
Conduct security investigations and risk assessments.
Comply with legal obligations (such as anti-money laundering regulations).
Enforce payment policies.
With your consent, send you promotional messages, marketing, advertising, and other information that may be interested to you based on your choice.
We process this information given our legitimate interest in improving the Paid Services, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
SHARING & DISCLOSURE
We collect information globally and store that information in the EU and the United States. We transfer, process and store your information outside of your country of residence, to wherever we or our third-party service providers operate for the purpose of providing you the Services. Whenever we transfer your information, we take steps to protect it.
If you give us a consent
Where you have
We share your billing information with any third party who provide us with processing services.
In order to comply with the law, respond to legal requests, prevent harm and protect our rights.
SocilMedia99 may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) comply with our legal obligations, (ii) to comply with legal process, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us,
Where appropriate, we may notify you about legal requests
SocialMedia99 uses a variety
SocialMedia99 will need to share your information, including
We may share your information, including personal information, with our corporate affiliates in order to support, integrate, promote and improve the Services.
Social networking websites.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social network websites, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products or Services. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be interested to you.
The social network websites with which we may share your personal data are not controlled or supervised by us. Therefore, any questions regarding how your social network websites service provider processes your personal data should be directed to such provider.
Please note that you may, at any time ask SocialMedia99 to
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis marketing and advertising, and other business purposes.
We also may use this information for research and development.
We will never sell your Personal Data to any third party.
OTHER IMPORTANT INFORMATION
Analyzing your communications.
We may review, scan, or analyze your communications on the Services for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
You can revoke your permission and access to your Gmail account at any time by clicking the “bin” icon next to the mailbox mention inside the tool. You can delete all your previous emails available due to the integration by deleting the project in the tool during the revocation process, or sending us the relevant request. As soon as you revoke the access we will remove your gmail API token which allowed us to carry out the functions mentioned above and stop monitoring your emails.
You may exercise any of the
Managing your information.
You may access and update some of your information through your SocialMedia99 Account settings or sending request to email@example.com
Rectification of inaccurate or incomplete information.
You have the right to ask us to correct inaccurate or
Data access and portability.
If it is applicable under the legislation in your jurisdictions you may request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
Data retention and erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your
We may retain some of your personal information as necessary for
We may retain and use your
Because we maintain the Services to protect from accidental or
Where you have provided your consent to the processing of your
Objection to processing
Where your personal information is processed for direct
Right to lodge a complaint with a supervisory authority.
Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, place of work or place of the alleged infringement if you consider that we are in a breach of the processing of personal data relating to you.
WE OPERATE GLOBALLY
Prior to sharing your information with corporate affiliate or third party service providers outside the EEA we establish all the necessary means to ensure an adequate level of data protection.
OUR POLICY TOWARDS CHILDREN
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.